How Roundly looks after your information

Who runs Roundly

Roundly is run by Liam Jones, a sole trader in the UK. For any question or request about your information, email [email protected].

What Roundly keeps

About you and the people on your round: the email you sign in with, the name that goes on your jobs, your business name, the bank details you add for payment messages, and a profile picture if you add one.

About your customers: what your round puts in. That is names, addresses, phone numbers, notes, prices, visits, payments, photos and voice notes.

Your round decides what goes in about its customers and why. Roundly keeps it for you and uses it only to run your round.

What Roundly does with it

Only what the app is for: your diary, your jobs for the day, payments owed, messages you choose to send, and your money figures.

• Nothing is sold, and nothing is used for advertising.
• There are no advertising or tracking cookies and no visitor tracking. The only cookies keep you signed in, and hold the sign-in code request for a few minutes.
• Roundly keeps a history of changes (who changed what, and when) so your round can see and undo mistakes.

Where it goes

These companies help run Roundly. Each one only gets what it needs for its job.

• Cloudflare hosts Roundly and stores everything in it, including photos and voice notes. It also sends your sign-in code email, from [email protected]. Its servers are in many countries.
• Groq (USA) turns a voice note into writing. The recording is sent to Groq, and the writing comes back onto the job. The recording is also kept on the job in Roundly.
• OpenRouter (USA) reads a question typed into Help and picks the matching help answer. Only the question is sent, never your customers. Questions are kept in Roundly so the answers can be improved. If you tap "Send to Roundly", Liam reads it.
• OpenStreetMap provides the map pictures. When you open the map, your phone asks OpenStreetMap for the area on screen.
• postcodes.io is used to place customers on the map. Only the postcode is sent.
• WhatsApp and Google Maps are only used when you tap a WhatsApp or map button. That opens their app with the message or address, and their own privacy terms apply.
• Job reminders, if you turn them on, are carried to your phone by its maker's notification service (Apple, Google or Mozilla). Each reminder is locked so only your phone can read it. It shows the next customer's name and address on your screen.

Groq and OpenRouter are in the USA, so a voice recording or a Help question leaves the UK to be handled.

Who can see a round's information

• The people the round adds under People. A worker sees only their own jobs, and sees prices only if the owner allows it.
• Liam, as the person running Roundly, when needed to fix a problem, restore a backup or answer a Help question that was sent to him.
• No other round can see yours.

On your phone

So Roundly works with no signal, the app keeps a copy of your round on the phone, along with changes and photos waiting to send. That copy stays after you log out. Please don't use Roundly on a phone other people use. If you have, clear the browser's saved data for Roundly afterwards.

Backups

A copy of Roundly's information is taken every night and kept on the operator's own encrypted computer for 90 days, so nothing is lost if something goes wrong. Apart from a round's own copy of its own information, backups are not shared with anyone.

How long it is kept

For as long as your round uses Roundly. When you remove a customer, they go from your screens, but the history of changes still holds their details.

If you want something removed completely, or you stop using Roundly, email [email protected] and it will be deleted. Copies in backups go within 90 days after that.

What you can ask for

You can ask to see the information Roundly holds about you, to have it corrected or deleted, or to object to how it is used. Email [email protected].

If you are a customer of a round that uses Roundly, it is usually quickest to ask that round first. You can also email Roundly directly.

If you are unhappy with how your information is handled, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this page

If this page changes, the date at the top changes too.